Improved Patient Care and Operations for a Healthcare Provider using AWS and Snowflake Integration

Real Results Happen With GetOnData

97 %

faster query execution with Snowflake

99.9 %

uptime for critical patient data

40 %

eduction in call handling time with integrated access

30 %

reduction in data-related costs through cloud optimization

Introduction of the Project to improve Patient Care and Healthcare Operations

GetOnData collaborated with a healthcare provider managing a network of hospitals and clinics to enhance their customer service and patient care through advanced data integration and cloud technologies. Our objective was to create a unified data ecosystem leveraging AWS and Snowflake, with the goal of improving patient interactions, streamlining operations, and enabling data-driven decision-making across the organization. This project aimed to set new standards in healthcare technology and customer service excellence.

Key Highlights

Data Integration

Data Visualization

Business Challenges in Healthcare Operations

The healthcare provider faced several critical issues impacting their customer service quality and operational efficiency:

Siloed Data Systems

These hindered a comprehensive view of patient information, leading to delayed treatment and increased repetitive inquiries.

Slow Response Times

Fragmented data access resulted in slow responses to patient inquiries, affecting patient satisfaction.

Inconsistent Patient Experience

There was a lack of uniformity across different touchpoints, leading to varied patient experiences.

Limited Actionable Insights

The provider struggled to derive actionable insights from vast amounts of healthcare data, impacting decision-making.

Scalability Issues

Legacy systems were unable to handle increasing data volumes, affecting performance and scalability.

Achieving Scalability with Data Integration and Analytics Solution

GetOnData implemented a comprehensive data integration and analytics solution leveraging cutting-edge healthcare technology

Interactive Dashboards

Significant Business Impact and Operational Efficiency for Healthcare Business

The integration of AWS and Snowflake, coupled with our comprehensive solution, resulted in significant improvements:

Reduced Call Handling Time

Average call handling time was reduced by 40% through instant access to integrated patient data.

Increased First-Call Resolution Rate

First-call resolution rate increased by 35%, enhancing patient satisfaction and loyalty.

Improved Data Accessibility

Achieved 99.9% uptime for critical patient information, ensuring continuous availability.

Enhanced Predictive Capabilities

Increased proactive patient outreach by 25% through improved predictive capabilities, leading to better patient care.

Faster Reporting and Analytics

Reporting and analytics processes were 50% faster, enabling quicker decision-making.

Scalable Data Processing

Scaled data storage and processing capabilities by 300% without performance degradation, supporting future growth.

Reduced Operational Costs

Reduced data-related operational costs by 30% through cloud optimization, improving overall efficiency.

Client Testimonial

GetOnData’s expertise in customer integration and data analytics technology has transformed our ability to serve patients. The seamless integration of AWS and Snowflake has given us unprecedented insights into patient needs and operational efficiencies. Our customer service teams now have instant access to comprehensive patient data, allowing them to provide personalized and efficient care. The scalability and performance of this solution have exceeded our expectations, positioning us at the forefront of healthcare innovation.